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Testimonials

Anne-Marie is thoroughly well organised and has put together several fantastic events that I have been lucky to work on with her. She is charming and calm under the pressure of running a successful event.

Richard Newman, Director, UK Body Talk Ltd.


I have worked with Anne-Marie a number of times in her role at CSTN. She is highly professional, very customer focused, has an astute memory and uses her brilliant planning and organising skills to deliver fantastic events. She is gracious, has high integrity and is a pleasure to work with. As a Speaker, I know that any event Anne-Marie coordinates will be well attended and well managed. If she asks for commitment to speaking, it is an easy ‘yes’.

Lynne Copp Founder & MD, Organisational Development Consultant, NED (Lay Member) for NHS organisations.


For as long as I have been involved in the Customer Experience profession, I have had the pleasure of both knowing and working with Anne-Marie. This lady is as expert as they come at bringing together like minded customer service and training professionals in safe and comfortable environments to learn from each other.

Ian Golding, Customer Experience Specialist.


Anne-Marie demonstrates a passion for Customer Service and Customer Service Training and clearly has an extensive network in these fields. An excellent organiser and events manager, personable and energetic. She seeks opportunities to be creative and looks for future opportunities to meet the needs of her members at all times.

Cheryl Mackenzie, Manager Customer Sales and Support, Waitrose.


I have attended some 10 Events held across the UK, all of which were organized and managed by Anne-Marie. Each event has exceeded my expectations and this can only be down to Anne-Marie’s attention to detail, time management and organizational skills.

She has the ability to put both the attendees and the presenters at ease with her calm approach on the day of the event. She has the resourcefulness to resolve any issues that may arise on the day be it a presentation that has a glitch or a last minute let down by a presenter. She always has a backup plan.

I would recommend Anne- Marie to anyone needing a competent, passionate events manager.

David Foster, Experienced Sales Trainer and Assessor for, Customer Services Centres and Sales Representatives/Managers.


We’ve worked with Anne-Marie for a number of years now and have built a great working relationship with her. She always has a fantastic energy and enthusiasm and is amazingly organised!! We regularly attend the events she runs and they’re always of great quality and add real value to our business.

Hannah King, Commercial director at Red Lorry Yellow Lorry.


Behind any successful event there has to an expert organiser and in the case of Customer Train Ltd., that person is Anne-Marie Lose. She’s easy to work with, well organised and most importantly an extremely kind, caring and thoughtful person. She most definitely under-promises and over-delivers, so no wonder clients are never disappointed by the events Anne-Marie runs.

Eilidh Milnes, President of the Professional Speaking Association