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Richie Maddock

Customer Train_Richie Maddock
Richie is a founder and Director of Lynchpin and Associates Ltd, a UK (Lincolnshire) based Organisational Development (OD) Consultancy that seeks to help organisations improve the customer experience and enhance employee engagement through the development of its culture. A former OD Manager with a large county council he is keen to help organisations link the work of HR to the customer.

Richie is a now a sought after speaker and presenter on improving workplace culture and its link to the customer experience within the UK. A companion member of the Institute of Customer Service, he is a contributing author on the bestselling management book ‘The Executive Diet’ and is the only UK/Europe based licensed consultant for UGRs®.