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Customer Service Management


By the end of this two day programme you will:

  • Identify customer expectations together with the strengths and improvement areas within your own organisation
  • Identify the different service styles within your team
  • Understand your moments of impact on the team
  • Be able to use effective interpersonal skills
  • Understand what motivates you and your team
  • Appreciate adult learning principles and the four stages of learning
  • Successfully facilitate meetings
  • Use brainstorming and facilitation to generate ideas and solve problems
  • Use a 4-step model to effectively solve problems


You will be able to:

  • Plan improvements within your organisation
  • Understand the different service styles within your team
  • Communicate more effectively
  • Motivate yourself and your team in the service environment
  • Provide effective training
  • Facilitate meetings and use brainstorming to generate ideas
  • Use a 4-step problem solving model

Customer Service Management

Course Type: Classroom
Duration: 2 Days
Trainer: Geoff Langston
Date: TBC
Fee: TBC
Venue: Central London

All ILM courses advertised through CustomerTrain are run by qualified and registered ILM trainers. The certificates will be issued by the approved centres and not by CustomerTrain

For more information please Email CustomerTrain Limited or call Anne-Marie on 0777 389 9234.