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Customer Service Management Course

How To Be A Great Customer Service Manager

  • How do your front line employees know what is expected of them?
  • What tools do you use to monitor the performance of your people?
  • What do you do when they get it right?
  • How do you help those who are struggling?
  • Have you ever wondered how people create a consistently great customer experience?

‘How To Be A Great Customer Service Manager’ will help you to find answers that work for you to all the questions above, and many more.

Setting the Standard
We will discuss what your customer service standard should be – many people miss this out altogether and then wonder why their customer experience is poor

Communicating the Standard
Many managers ‘assume’ that their people know what to do – we look at ways of ensuring that everyone in your customer service team knows exactly what is expected

Monitoring the Work
Discussing ways in which we can ensure that our people are delivering the standard without walking around with clipboards ticking boxes!

What to do next
Once your service has been monitored, what happens next is crucial. We discuss what do to when the standard is being met or exceeded, and when there is room for improvement

This workshop can be delivered over one, two or three days, depending on the level of detail required. Over three days, it can completely transform the way you manage your team. Over two days, you will gain a great insight into some tried and tested ways of improving the performance of your customer service team. In one day, you will take away some ideas that, used properly and consistently, will improve your employee and customer experience.

If you follow the learning from either version of this workshop, you are GUARANTEED to spend less time disciplining your customer service team and more time growing your people.


NEXT COURSE:

Customer Service Management Course

How To Be A Great Customer Service Manager

Course Type: Classroom
Duration: 1 Day
Trainer: Graham Frost
Date: 18th November
Time: 09.30 – 17.00
General Admission: £275 plus VAT
Early Bird: £247 plus VAT
Public Sector/Not for Profit: £225 plus VAT
Early Bird – Public Sector/Not for Profit: £195 plus VAT
Venue: Stevenage

To book a place on this course please fill in the form below or follow the link at the bottom of the page to EventBrite.

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Eventbrite - How To Be A Great Customer Service Manager