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In House Courses

Listed below are some of the learning & development workshops we run as in-house. Should you need a workshop on a different topic or would like one of our open workshops run for your organisation only, then please send us your requirements. For further information and a quote, please email Email Anne-Marie at CustomerTrain Limited


ALIVE CUSTOMER EXPERIENCE ©

Helping you to create outstanding Customer Service

Target audience

Customer Service / Care / Experience Directors, Managers and their teams

Objectives

  • Evaluate the Customer Service that your Customers receive
  • Deliver the Alive Customer Experience (ACE) workshop to your team
  • Decide objectives of your Customer Service using ACE, linked to KPIs
  • Plot Alive Customer Experience onto your Customer Service processes
  • Identify, prioritise and plan actions to instil ACE into your Customer Service
  • Decide accountability for follow-up over a sustained period

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