GET IN TOUCH to book your customer service event.

The Impact of Coaching and Mentoring

This course is ideal for Team Leaders, Managers and anyone with staff and budget responsibility.

Businesses are now discovering that coaching and mentoring are powerful tools in motivating staff and achieving an improvement in Business Performance.

Research has shown that “Coaching” staff to improve performance is the best way to ensure improved efficiencies, better staff motivation and an impact on the “bottom line”!

This one day course will demonstrate how to use coaching and mentoring tools to best effect and enable staff to take on more responsibility to achieve their goals.

Key areas covered in the course:

  • Identifying key Coaching and Mentoring skills
  • The importance of Listening
  • The GROW model for best results
  • Basic NLP (Neuro Linguistic Programming)
  • The power of open questions
  • Setting and agreeing goals for performance improvement
  • Giving and receiving feedback
  • The use of the coaching template when setting Objectives
  • Body language
  • Coaching and Mentoring practice
  • Achieving GOALS

The course is very participative and following a coaching demonstration, delegates will have the opportunity to practise their coaching and mentoring skills.

The experienced Trainer will also discuss and suggest ways to overcome every day work problems relating to staff and business improvement.

Delegates will also be able to maintain on line contact with the Trainer for at least 3 months after the course is completed to deal with any areas of concern.

Course Type: 1 Day Non certified
Trainer: Dushy Chetty
Date: TBC
Time: 09.30 – 16.30
General Admission: £240 plus VAT
Early Bird: £216 plus VAT
Public Sector/Not for Profit: £195 plus VAT
Early Bird – Public Sector/Not for Profit: £175 plus VAT
Venue: Business & Technology Centre, Bessemer Drive, Stevenage, Hertfordshire SG1 2DX

For more information please Email CustomerTrain Limited, call Anne-Marie on 0777 389 9234 or fill in the form below.

[contact-form subject=’Booking Form – The Impact of Coaching and Mentoring’][contact-field label=’Name’ type=’name’ required=’1’/][contact-field label=’Email’ type=’email’ required=’1’/][contact-field label=’Phone’ type=’text’ required=’1’/][contact-field label=’Company’ type=’text’/][contact-field label=’Position’ type=’text’/][contact-field label=’No. of Delegates’ type=’text’/][contact-field label=’Address’ type=’text’/][contact-field label=’Postcode’ type=’text’/][contact-field label=’Additional Comments’ type=’textarea’/][/contact-form]