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Omotenashi

Heartfelt Service

This is a one day workshop for anyone who is responsible for the delivery of service to customers. This workshop takes a refreshing new look at customer service, inspired by the Japanese concept of Omotenashi. We include: Preparing your environment, What is hospitality, The impact of feelings on the bottom line, Self-awareness and habits, Creating an impression, Being in the moment; using your senses, Adjusting and adapting and Through different eyes – observing and experiencing service.

Benefits of attending

This workshop will help you to:

  • Understand the Omotenashi concept of heartfelt service
  • Choose your mindset
  • Become more aware of yourself and your customers
  • Pay attention to the little details that make a big difference
  • Observe others delivering service, and analyse what’s working and what isn’t – and why

Brief Outline

This workshop takes a refreshing new look at customer service, inspired by the Japanese concept of Omotenashi. We include:

  • Preparing your environment
  • What is hospitality?
  • The impact of feelings on the bottom line
  • Self-awareness and habits
  • Creating an impression
  • Being in the moment; using your senses
  • Adjusting and adapting
  • Through different eyes – observing and experiencing service

Course Type: Workshop
Trainer: Coventry – Peter Cansdale / Manchester – Nickie Hawton
Time: 09.30 – 17.00
General Admission Fee: £240.00 + VAT/Early Bird: £216.00 + VAT
Public Sector/Not for Profit: £195.00 + VAT/Early Bird: £175.50 + VAT

For more information please Email CustomerTrain Limited, call Anne-Marie on 0777 389 9234 or fill in the form below.

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