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Welcome to Management


By the end of this two day programme you will be able to:

  • Appreciate the benefits of good management in creating engaged employees
  • Use the communication pyramid to analyse relationships
  • Use transactional analysis to understand your impact on others
  • Listen actively and empathically
  • Ensure you have clear and achievable goals
  • Know where your team are heading by providing clear direction
  • Know how to delegate effectively
  • Understand the importance of and how to give positive and re-directive feedback


You will be able to:

  • Explain and demonstrate the fundamentals of good management and engaging employees
  • Understand the differing levels of relationships, where their relationships need to be and have a plan to improve those that are more fragile
  • Identify the impact you have through using transactional analysis as a tool
  • Use constructive communication to understand the differing motivators within your team
  • Demonstrate active and empathic listening
  • Provide yourself and your team with goals
  • Provide clear direction to your team
  • Effectively delegate tasks and responsibilities

Welcome to Management

Course Type: Classroom
Duration: 2 Days
Trainer: Geoff Langston
Date: TBC
Fee: TBC
Venue: Central London

All ILM courses advertised through CustomerTrain are run by qualified and registered ILM trainers. The certificates will be issued by the approved centres and not by CustomerTrain

For more information please Email CustomerTrain Limited, call Anne-Marie on 0777 389 9234 or fill in the form below.

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